Refund policy

Last Updated 3rd February 2025

Refund, Return & Exchange Policy

At Parfumerie Direct, we take pride in offering high-quality products and exceptional customer service. We want all customers to be completely satisfied with their purchases and shopping experience with us.

Authenticity Guarantee

We source our products from reputable wholesalers and aim to provide authentic items.
Our products are sourced from reputable wholesalers both in Australia and internationally, and every item undergoes inspection when it arrives at our warehouse. We do not accept returns or issue refunds for claims regarding the authenticity of our products.

This returns policy is in addition to your rights under Australian Consumer Law. Please review the following details to understand both your rights and our obligations to you.

Returns

Any return claims must be lodged within 7 days of your order being received. 

Any attempt to cancel an order must be done as soon as possible. Orders are shipped on a daily basis. We do not charge a fee for cancellations however if a cancellation is requested after your order has been dispatched, you will receive a refund minus the shipping charge. 

PARFUMERIE DIRECT does not issue refunds for fragrances that may smell different from something previously purchased or worn. While we are happy to offer advice when selecting a fragrance, we cannot be held responsible if you are dissatisfied with your purchase based on this guidance. It is recommend you undertake your own research on a fragrance to ensure it is exactly what you are after.  We alos recommend testing a fragrance before purchasing from us to ensure it meets your preferences.

Change your mind? Circumstances changed? You can return your items to Parfumerie. Returns must be lodged within 7 days and must be received within 14 days of receipt, per the conditions below:

All Return Products

• Product/s must be unopened and in their original condition, still in resalable condition.

• Product/s must be returned to us as they arrived to you: with adequate protection during transit.

• Refunds will not be issued for goods received back in damaged condition.

We recommend using a registered postal method when returning goods to us. This minimizes the chances of a lost parcel and avoids disputes. You are responsible for any product/s damage during transit as a result of unsuitable packaging.

Returns will not be accepted beyond these times, and no further communication will be undertaken

We do not offer exchanges or refunds for change of mind. This includes reasons such as:

• Believing the perfume is fake or not genuine

• Not liking the scent of the product

• Ordering the wrong item

• No longer need the product

• Receiving a duplicate gift from someone else

To be eligible for a return, items must be unused, in their original condition, and in the original packaging.
 

How to Apply for a Return

To initiate a return, please contact us via our helpline chat Whatsapp/SMS 0490 860 718. Please include your order number and the reason for your contact. We will evaluate your request and provide you with a return authorization.

Returned items must be received by us within 14 days after approval has been granted.

Please return all items to the following address. Please include your order number and the reason for the return.

Parfumerie Direct Pty Ltd
3C / 94 Kildare Rd 
Blacktown 2148
NSW Australia

Packaging Your Return

Please securely pack the returned items in the same manner as you received them, including any filling or packaging for protection. Ideally, use the same box and materials provided in the original shipment. We are not responsible for damaged returns unless the item was faulty upon delivery.

The item must not be unopened and in their original condition, still in resalable condition. Product/s must be returned to us as they arrived to you: with adequate protection during transit. Refunds will not be issued for goods received back in damaged condition.

Return Assessment and Processing
Upon receiving your return, we will assess the items and process the return within 48 hours. If a refund is approved, it will be credited to your original payment method within 24 hours of assessment, may take up to 5 workings to show on your statement. If a replacement is approved, we will ship it to you within 48 hours of assessment, at no additional cost.

Important Notes for Returns

• A return authorization must be obtained within 7 days of receiving faulty goods.

• Returned items must be sent back within 14 days of receiving the return authorization.

• Replacement goods will only be sent once the returned items have been received and assessed. Replacement shipments will occur within 48 hours of assessment.

• Refunds will be issued within 24 hours after assessment.

• Items returned without prior authorization will be sent back to the customer at no cost to Parfumerie Direct.

• Parfumerie Direct is not responsible for lost, damaged, or stolen returns during transit.

Replacement or Exchange

• If approved. Replacement goods will only be sent once the returned items have been received and assessed. Replacement shipments will occur within 48 hours of assessment.

Order Cancellations

Any attempt to cancel an order must be done as soon as possible. We do not charge a fee for cancellations however if a cancellation is requested after your order has been dispatched, and we can recall the item before it reaches the destination, you will receive a refund minus the shipping charge.

IF WE ARE UNABLE TO RECALL THE ITEM AND THE ITEM HAS BEEN DELIVERED, YOU WILL NEED TO RETURN THE ITEM AT YOUR OWN COST AND A REFUND MINUS THE INITIAL SHIPPING COST WILL APPLY.

Defective or Damaged Items

If an item is faulty (e.g., defective spray mechanism or damage during transit), you can choose either a refund or an exchange. To qualify for a refund or exchange, you must contact Parfumerie Direct within 7 days of receiving your order. We will cover the return shipping costs for faulty items.

If an item arrives damaged by Australia Post or Aramex, you must notify us within 48 hours of delivery. The delivery box and damaged items should be retained, as they may be required for an insurance claim. You may be asked to provide photos of the damaged products and packaging for further investigation. Refunds or exchanges will only be processed once a claim is submitted to Australia Post or Aramex, and a claim number is provided to us.

Incorrect Product Received.

All orders are picked and checked twice prior to sending them. In the very rare instance that Perfumery has sent you an incorrect product, please leave the item unopened and contact us. We will provide you with a Reply Paid address and send the correct item. Any opened products, regardless if correctly sent, are not eligible for return.